Importance of Selecting the Right WordPress Support Company

Importance of Selecting the Right WordPress Support Company

Excellent service is the number one goal at OnSiteWP. Our WordPress support service grew from the fact that we saw many neglected websites.

We hear a lot of reasons why websites fall behind in updates. It ranges from my developer is supposed to be doing them to I didn’t know updates were needed. Other people know updates are needed but fear breaking something.

Whatever the reason, having a website on the internet comes with great responsibility. You can shoulder that responsibility yourself or you can use a WordPress maintenance company like OnSiteWP to handle the upkeep of your website for your business.

The most successful businesses in the world have a good manager at the top. You don’t think Tim Cook, the CEO of Apple, is applying updates to the website, do you? No, he conducts an orchestra of salesmen, marketers, financiers and engineers to make his business outperform all of the others in his market.

This is the mindset you need for your business. Be a specialist in what you do best and form a team of professionals to handle the areas which take away from your core mission.

In the same way you hire a CPA for accounting and an attorney for legal matters, a company like OnSiteWP will keep your website operating problem free. (and we’re affordable too)

Before you leave to type “wordpress support services” into Google, let me tell you a little secret. Not all WordPress support companies are the same.

About WordPress Support Companies

WordPress support companies come in a wide variety of sizes and experience levels.

Some are hardly considered companies. They are a single guy, working from his house, who has never filed for incorporation and is starving for business. Mark and I have witnessed these people telling the potential client anything to get their business. While it is unfair to generalize, we think this is the riskiest person to do business with.

On the opposite end of the spectrum you find “enterprise” oriented support companies. They charge thousands of dollars per month to give you support. Their clients are the multinational corporation who may have an internal IT staff but also want a WordPress support specialist on call just in case a problem crops up that requires collaboration.

The most common WordPress support company you’ll likely run into is a web development agency who also does maintenance. They have real clients who they have done work for. The danger is building a website and maintaining a website require vastly different processes.

Building a site is project based — a sale is made, a few weeks of labor is performed, the finished site is launched. Then on to the next development project.

Maintaining a website is an ongoing service. It needs to be done regularly (weekly at a minimum). It isn’t creative like building a logo and has serious security consequences if nobody gets around to doing the updates.

This is why support specialists like OnSiteWP are here. WordPress support is what we do. We have special software tools designed to maintain your website. We will see when plugins need to be updated and with several of us on staff, we make sure a tech’s vacation schedule doesn’t stop your updates from being performed.

Our staff includes people who understand business, experienced designers, and some of the best IT server hosting talent you will come across in the WordPress space. We are all based in the U.S. and communicate at the proper tech level from respectful high level situation overviews down to “here talk to my IT guy” level depending on how much detail you want to hear.

We encourage you to learn more about how it works. Or visit our pricing page to sign up.

And most of all contact us with any questions you may have. We will be happy to get you onboarded or point you in the right direction if we think you will be better served elsewhere.

8 Reasons You Need A Dedicated WordPress Support Services Team

8 Reasons You Need A Dedicated WordPress Support Services Team

Benefits Of Our Awesome WordPress Support Services Team

When you’re busy with the details of running your business and making money, you need to know how to prioritize the aspects of your business that are necessary but not your expertise. Unfortunately for your WordPress website, keeping it up often ranks down there with cleaning the company fridge.

This might explain why so many small business owners just skip the ongoing WordPress upkeep and deal with problems as they arise.

The problem is, if you’re spending your valuable time monkeying around with a hacked website or figuring out why your plugins no longer work, you’re no longer attending to your business.

Most small business owners know this, yet they skip the regular housekeeping of their WordPress website. That leaves them dealing exclusively with emergencies, hopping from one catastrophe to the next.

Bad idea. 

Buy Now – WordPress Support Services

1. Keep The Hackers At Bay

Many WordPress updates consist of security patches. In our WordPress support services business, one of the most alarming things to hear is that a company isn’t doing their WordPress updates.  In other words, if you are running your business website on an outdated version of WordPress, you’re practically asking for hackers to get in.

A Dedicated WordPress Support Services Team keeps hackers away

Much of what WordPress employees are doing every day is constantly tightening up the WordPress ship, in order to stay at least one step ahead of those hacker-pirates.

And it’s not only WordPress updates. It’s all your plugins that need regular updating too. Plugins are written by thousands of third-party app developers who, at any moment, may update their products for enhanced security.

2. Stop Fighting Fires

After reading #1, you’ll find it hard to believe, but some business owners intentionally skip essential updates. That’s because a lot can go wrong when you update everything. Sometimes a single update can create a terrifying avalanche of problems…

  • Your old plugins aren’t compatible with the new version of WordPress
  • Your nice theme isn’t compatible with the new version of WordPress
  • You newly updated plugin suddenly doesn’t play nice with all the other plugins

Plugins aren’t the only source of vulnerability. Server update compatibility is another fire you don’t want to have to put out. Ever.

Each of these situations is terrible news for any business that relies on its website traffic for revenue or… anything, really. One single WordPress update can cause a series of small ‘fires’ that you or your employees will need to attend to: immediately.

A dedicated WordPress support services team has your back, however, so you don’t have to drop everything and fight those fires.

Ignoring WordPress Support means misery

3. Get Your (Productivity) Mojo Back

When you aren’t tied up putting out fires or wrangling sporadically functioning plugins back into line, you get to focus on what you do best. Productivity shoots ever-upwards and everyone is happy.

4. Never Lose Your Stuff Again

One critical component of a WordPress support services package is offsite backups. This is a prime example of one of the vital routines that many small business owners don’t even know about. Many simply have no idea they need to backup their WordPress websites and databases.

If you’re interested in never losing precious data about your business, you’ll want regular backups—daily is best.

website down does not have to happen to you when you use a WordPress support services team

5. Know When Visitors Can’t Reach Your Site

Sometimes your site goes down and you don’t even know until a customer complains on social media. Or your shopping cart is acting whacky, causing people to abandon and shop elsewhere.

You can’t always be around to monitor every aspect of your site, but our WordPress support services team will find a problem before your customers do. We monitor your site and take action to minimize downtime.

6. Recover From Incidents

There’s a fundamental, hard-fast rule to incident response management:

The faster you identify and respond to problems, the less damage your businesses incurs. 

A dedicated WordPress support services team knows exactly what to do when problems arise. There’s a contingency plan for everything, and with a dedicated team, you’re automatically covered.

7. Add Flexibility To Your Team

With all the expertise that jumps on board the moment you outsource, your own team has more time for what they do best. With a dedicated WordPress support services team, you’re adding specialized skills to the bench. 

This goes beyond productivity, though. It leaves more time for what makes your businesses really thrive and grow: innovation.

8 Ways A Dedicated WordPress Support Services Team Means Money in Your Pocket

8. Cut Costs With A WordPress Support Services Team

Until a few years ago, the tinkering and fixing of a WordPress website and its plugins was left to individuals who knew the ins and outs of web development simply from running their own web dev businesses. Try hiring one of them and you’ll end up paying top dollar for their time. Many are trained programmers, after all, so they can command the type of hourly rate that most small businesses would balk at.

But once WordPress virtually cornered the content management system (CMS) platform market and everyone from Joe’s Barbershop and your cousin’s Walking Dead fan site to The New York Times and Sony started using it, something had to give.

The time was ripe for a new kind of service to step in and close the gap between bare-bones WordPress, its unwieldy army of plugins, and the small business owner.

The result is a whole new generation of dedicated WordPress support services businesses. We’re one of them! With affordable packages created expressly for small businesses, we give small business owners … like you … the freedom to focus on your business without having to worry about your WordPress website.

Ready to find out just how cost-effective and valuable a dedicated WordPress support services team can be?  Check out our prices. We offer a RISK-FREE 30-DAY UNCONDITIONAL MONEY BACK GUARANTEE and a three-tiered pricing structure so you get only what you need.

The Misery That Stems from Ignoring WordPress Updates

Plugins break. Updates get ignored. Soon, emails aren’t being captured. Contact forms send data into black holes, shopping carts are suddenly incompatible with themes. Or they don’t calculate shipping charges properly. Sites get too slow to load quickly. Images are screwy-looking. Menus overlap sidebars or don’t show up in the right places.

It’s a nightmare.

Much can go wrong if you don’t put someone on the job keep your WordPress website up to date and healthy. Let us help you!

Buy Now – WordPress Support Services

8 Reasons you Need a WordPress Support Team

wp-admin 404 Page Not Found Error

wp-admin 404 Page Not Found Error

I ran into an interesting problem today. A client who was not under a maintenance service contract was updating their own site. The WordPress core update had a conflict with their WordPress theme which resulted in a website crash. Naturally they called us.

I fixed the programming conflict in their theme. The site owner attempted to login to the WordPress dashboard to continue his updates when he found that he could no longer load the wp-admin page.

This got us thinking about all of the basic things… was he using the correct username and password? Did he have an old version of the website cached from the crash? Did his previous update “half-apply” and confuse WordPress? Was Google Chrome suddenly failing? (IE had the same 404 error)

It was a real head scratcher because nothing I could do over the phone was getting him past the 404 error. My next step was to look into the web server logs for possible clues.

After a little searching, I found his login attempts:

wp-admin 404 error

Do you see the problem? He was attempting to login at /WP-ADMIN in upper-case! Their store inventory system uses all caps so this was normal for him. Once I informed him that the path part of URLs are case sensitive, the regular lower-case /wp-admin login worked like a charm.

These simple mistakes can be very time consuming. This client is a successful building supplies company. They are great at what they do but being WordPress IT experts isn’t their core business. OnSiteWP exists to help clients with WordPress support and maintenance. With our maintenance service contracts, we handle the WordPress updates and allow you to focus on your business. Sign up today!